Return Policy

Return and Exchange Policy:

At LANAI, we want you to love every product you receive. Please review our return and exchange policy below:

Quality Issues

If your item has a quality issue, you may request a return or exchange within 7 days of receiving the product.

Please provide clear photos or videos as proof of the defect when contacting our customer service team.

Returns After 7 Days

If your return or exchange request is made after 7 days, you will need to cover the shipping costs for sending the item back to us.

Lost Packages

If your package is lost in transit, please contact our customer service immediately so we can assist you in locating your order or arranging a replacement.

Conditions

All returned items must be in original condition and unused, with the original packaging intact.

We reserve the right to refuse returns that do not meet these conditions.

How to Contact Us

For returns, exchanges, or any questions, please email our customer service team at official@lanaidecor.com with your order number and issue details.

Thank you for choosing LANAI. Your satisfaction is our top priority!